Like any other resource, an organisation’s people represent an important dynamic where performance should be optimised. In contrast to the other resources, the very nature of human behaviour has made it a complex, and often unpredictable area for management to handle effectively.

This course is designed to provide a framework for assisting employees in the development of their personal and organizational skills, abilities and knowledge.  Participants will focus on the opportunities that are available to them, including coaching, mentoring and succession planning.